Cancellation policy


CANCELLATION POLICY

Last updated: 2026/2/28

This Cancellation Policy applies to all purchases made through the website operated by NAKAI Inc. ("we," "us," or "our"), including subscriptions, pre-orders, and promotional programs. By placing an order, you agree to the terms set forth below.


1.SUBSCRIPTIONS

Subscriptions provide recurring deliveries at the frequency selected at checkout. Your payment method will be securely stored and charged automatically at each billing cycle, unless prepaid in full.

Subscriptions renew automatically unless canceled before the next billing date. You may modify or cancel your subscription at any time through your account dashboard or via the link provided in your confirmation email. All changes must be submitted prior to the next billing date to take effect for the upcoming shipment.

Once an order has been processed or dispatched, cancellation of that shipment is no longer possible. All returns remain subject to our Return & Refund Policy.

We reserve the right to suspend or terminate subscriptions in cases of abuse, excessive chargebacks, or violation of our Terms of Service.



2.PRE-ORDERS

Pre-orders apply to products that are not yet in stock or are scheduled for future release. Depending on the product, payment at checkout may be collected as no charge, a partial deposit, or full payment. Where only a deposit is collected, the remaining balance will be charged automatically when the product is prepared for shipment.

Pre-orders may be canceled at any time prior to fulfillment. Once fulfillment has commenced or shipment has occurred, cancellation is no longer permitted. Returns following delivery are subject to our Return & Refund Policy.

We reserve the right to cancel pre-orders due to supply limitations, pricing errors, or unforeseen circumstances, in which case a full refund will be issued.



3.PROMOTIONAL AND TRIAL-BASED OFFERS

Certain promotions may involve temporary payment authorization. Where a trial or evaluation period is offered, all applicable terms will be disclosed at checkout. If the product is not returned within the specified period in accordance with our Return & Refund Policy, your payment method will be charged the full amount.

We reserve the right to deny participation in any promotional program in cases of abuse or misuse.


4.GENERAL ORDER CANCELLATION

Standard orders may be canceled only if processing has not yet commenced. Once an order has entered processing or has been dispatched, cancellation cannot be guaranteed.

Cancellation requests must be submitted promptly to Info@s-natural.xyz with your order number. Requests will be handled in the order they are received.


5.CHARGEBACKS

We encourage customers to contact us directly before initiating a chargeback. Disputes raised without prior communication may result in the suspension of purchasing privileges. NAKAI Inc. reserves all legal rights in response to fraudulent or abusive chargeback activity.



6.POLICY UPDATES

We reserve the right to modify this Cancellation Policy at any time. Changes take effect immediately upon posting to our website.



CONTACT

NAKAI Inc. 27-30 Jurakumawari Nakamachi, Nakagyo-ku, Kyoto City, Kyoto, Japan Email: Info@s-natural.xyz