Privacy policy

PRIVACY POLICY

Last updated: 2026/2/28

NAKAI Inc. ("Company," "we," "us," "our") is committed to protecting the privacy and personal information of every individual who interacts with our Services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise engage with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.


SCOPE
This Privacy Policy applies to:

• Website visitors • Customers and account holders • Individuals interacting with our marketing or communications

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), and applicable data protection regulations in the United Arab Emirates (UAE).


INFORMATION WE COLLECT
Information You Provide Directly
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment providers)
• Account login credentials
• Communications, inquiries, and reviews

Information Collected Automatically
• IP address
• Device type and operating system
• Browser type and version • Pages viewed and time spent
• Referring URLs
• Cookie identifiers and similar tracking technologies

Information from Third Parties
• Payment processors (e.g., Shopify Payments)
• Shipping and fulfillment providers
• Marketing and analytics partners
• Social media platforms, where applicable


HOW WE USE YOUR INFORMATION
We use personal information to:
• Process and fulfill orders
• Manage customer accounts
• Provide customer support
• Deliver products and services
• Send transactional and operational communications
• Provide marketing communications, where consent is obtained
• Personalize user experience
• Detect and prevent fraud and unauthorized activity
• Comply with applicable legal obligations
• Improve and develop our Services


LEGAL BASES FOR PROCESSING (EU/EEA RESIDENTS)
If you are located in the European Union or European Economic Area, we process your personal data on the following legal bases:
• Performance of a contract
• Consent
• Legitimate interests, including security, fraud prevention, and service improvement
• Compliance with legal obligations


SHARING OF INFORMATION
We do not sell personal information for monetary compensation.
We may share personal information with:
• Payment processors
• Shipping carriers and logistics partners
• IT and infrastructure service providers
• Marketing and analytics providers
• Legal, regulatory, or governmental authorities where required by law

All third-party service providers are required to handle personal information in accordance with applicable law and binding contractual obligations.


INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries outside your country of residence, including Japan and the United States. Where required, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission for transfers involving EU personal data.


DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable legal, accounting, or regulatory obligations.


YOUR RIGHTS
EU/EEA Residents (GDPR)

You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure ("Right to be Forgotten")
• Restrict processing
• Object to processing based on legitimate interests
• Data portability
• Withdraw consent at any time, without affecting the lawfulness of prior processing

You also have the right to lodge a complaint with your local supervisory authority. A list of EU data protection authorities is available at: https://edpb.europa.eu

California Residents (CCPA/CPRA)

You have the right to:
• Know what personal information we collect and how it is used • Request deletion of your personal information • Request correction of inaccurate information • Opt out of the sale or sharing of personal information (we do not sell personal data) • Non-discrimination for exercising your privacy rights


UAE Residents
You may request access to, correction of, or objection to the processing of your personal data in accordance with applicable UAE data protection legislation.
To exercise any of the above rights, contact: Info@s-natural.xyz
We may verify your identity before processing your request. We will respond within the timeframe required by applicable law.


COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:
• Operate and improve our website
• Analyze usage and performance
• Personalize content and advertising

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For further detail, please refer to our Cookie Policy.


SECURITY
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure. If you believe your account or information has been compromised, please contact us immediately at Info@s-natural.xyz.


THIRD-PARTY LINKS
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Where required by applicable law, we will provide additional notice of material changes.


CONTACT INFORMATION

NAKAI Inc. 210-18 Kamiyokocho, Kamigyo-ku, Kyoto, Kyoto 602-0073, Japan Email: Info@s-natural.xyz Phone: +81-90-6231-5930